All sale items, meaning items marked down or items included in a promotional sale, are considered final sale and are not eligible for return or exchange
PRICE ADJUSTMENTS
Understory does not offer price adjustments of any kind
PROMO CODES
All items purchased using a promotional code, are considered final sale and are not eligible for return or exchange
GIFT CARDS
Gift cards may be used in-store and on-line and never expire!
MISSING PACKAGES
Once tracking is confirmed we do not assume responsibility for lost or missing packages. Filing lost or missing package claims will be the responsibility of the customer, however we are happy to assist you through the process.
DAMAGES
We take great pride in packing our orders well and with care and do not assume responsibility of damages in transit. However we are happy to assist through the claim process and work with you to find the best resolution, be it a replacement or reimbursement from the delivery company.
If your package arrives to you damaged, here is what to do:
-Take pictures to document the condition of the outside of the package, inside packaging and damage from when it arrived, & hang on to all packaging material and packing slips until we come up with a plan of action.
-Email us right away with a description and all the photos of the damage at web@understory-shop.com
TAX
Sales tax is charged on orders shipped within California at the local tax rate.
VINTAGE
All vintage items are sold in AS IS condition and are FINAL SALE.
PRIVACY
We respect your right to privacy. Reliquary will not sell or share your name or personal information.
TERMS AND CONDITIONS
Understory reserves the right, at any time, to modify, alter or update these Terms of Use.
All content on this site including, but not limited to: Information content, graphic images, and program code such as HTML and Javascript are copyrights, trademarks, trade dress or other intellectual properties owned, controlled or licensed by Understory and may not be reproduced in any manner without the express written consent of Understory
Images from Understory-shop.com may be used on blogs if credit for the origin of images is acknowledged. Please credit styling and imagery to Understory-shop.com.
All prices listed are accurate to the best of our ability. In the rare case that an item is listed incorrectly, Understory reserves the right to refuse the sale and may offer the item again with the correct information.
Understory does not guarantee the availability of any item listed on Understory-shop.com. If the item selected for purchase is not available, Understory will make every effort to contact the customer to notify them of the cancellation.
Please note that upon placing an order a receipt is automatically mailed confirming the purchase intent. This receipt does not constitute a contract, and orders may be cancelled at any time due to insufficient stock, inability to authorize a credit card, suspicion of fraudulent intent, discovery of an incorrect item price, or any other reason as we see fit. Please further note that Understory shall have the right to refuse or cancel any order whether or not your credit card has been charged. If your credit card has already been charged and your order is cancelled, Understory will issue a credit to your credit card account in the amount of the purchase.
Thank you for your interest and support!